Our refund and return policy.

Our refund and return policy. 


Purchases made through Indian Time Arts online shop are usually final and there are no refunds on items under 200. $US (price of one item only, not combined). Also because silver jewelry, stones, photography prints need to be handle with care and can be fragile. 

BUT, I do want my customers to be happy with their purchases so if there is any major problem with your jewelry purchase please contact me and I will see what I can do; especially for a rings purchase since I understand that it can be difficult to know the exact right size.  Also, I do not accept returns on silver jewelry for reasons like: the customer changed his/ her mind and would prefer to get a new item added later in the BOUTIQUE, the leather cord or chain with a pendant is too long or too short, the colors are not exactly the same as on the pictures of this items (it can vary with the computer screen or light).  Please read carefully the item description before making your purchase.

Note that the pictures of my jewelry are often taken in macro mode to show the details of a piece and may seem much bigger than in reality. make sure you check the dimensions or sizes provided in the description of each item and feel free to contact me before making your purchase if you have additionnal questions.


No refunds on Digital downloads and Photography prints.


Purchase on items of 200.$US or more, and rings that don't fit your finger (photography prints excluded here) can be returned or exchanged if you are not satisfied with it under these conditions only:

  1. customer must contact us first (contact in footer menu) to get approval from us for returning the item and obtain a Return Merchandise Authorization Number (RMA#). Any items returned without a RMA# on outside of the shipping box may be refused.

  2. you may return your items within 10 days after delivery for a full refund of the item price (shipping charges are not refundable). 

  3. Returned item must be in the original packaging, and condition showing no signs of wear or abuse; otherwise the return will either be refused or a 20% restocking fee will be assessed. 

  4. Item must be returned within 8 days after delivery for US customers. For USA customers, item must be sent by USPS Priority or First-class mail, to be picked up at the post office.

  5. Item must be returned within 16 days after delivery for outside USA customers, with tracking number or certified mail.

  6. All shipping fees are at costumer’s expenses.


Purchaser is solely responsible for:

        Choices made regarding color, size, or items purchased.

        Reading all information about audio file formats, image file formats, resolutions, and downloading.

        Not allowing children or other unauthorized family members or friends to access your credit cards or your account at the payment site to ensure that no one pays for a purchase without your express permission.

Exceptions to the No Refund policy are made for the following reasons:

        Product was damaged in transit.

        Product did not arrive (in transit, or lost by carrier).

        A show /concert/workshop you purchased a ticket for is canceled (or postponed).


What to do if your purchase doesn't arrive or arrives in less than perfect condition?

Please contact us in contact menu in footer we are fluent in French and English ( I  am also fluent in Spanish but cannot write in this language) to explain the problem and leave us your phone number and email to contact you. 


" Note that handcrafted items are not perfect and this is the beauty of handmade objects. They look professional, but not machine made.  I like the little quirks that show up, some of which could certainly be counted as flaws, but for the most part they just add character and are part of the artist signature. Especially in my case, most of my artisan jewelry is made out of .999 Silver Clay. After modeling my pieces, I need to put them fire them in in a kiln... so it does give a more "clay made" look on some of the pieces, that I like a lot... And it gives me more flexibility of patterns and shapes for my jewelry inspired by old traditionnal Native American Indian objects... This process of working, allows me to create pieces that could hardly have the same looks and designs if working in the traditionnal silversmith way "!